Title:  National Customer Allocations Officer

The Opportunity

Join our finance team as a Customer Allocations Officer and ensure accurate and efficient allocation of customer payments to their respective accounts. Reporting to the National Credit Manager, this opportunity will allow you to showcase your meticulous attention to detail, maintain precise financial records, reconcile payments, and resolve discrepancies while making a positive impact on our customers' experience.

This opportunity is initially a maternity leave cover until the end of December 2026, and can be based across our Pyrmont and Arndell Park offices.

What's on offer

• Career development opportunities

• Opportunity to learn our complex processes and use systems such as SAP and Salesforce

• Great company culture and collaborative team environment

• Nearby and on-site parking + public transport options

• Option to work from home (hybrid)
  
  
  

What you'll be responsible for

• Process credit card payments via online terminal, clear suspense accounts, handle EFT/cheque payments, and reconcile bank clearing accounts daily

• Allocate payments to client accounts accurately and maintain proper customer relationships throughout the process

• Address all claims and queries from internal/external customers efficiently, ensuring complete follow-through and resolution of payment discrepancies

• Liaise with National Customer Allocations Supervisor on accounts receivable issues and communicate with customers to clarify payment details
  
  
  

What you'll need to be successful

• At least 1 years experience within a similar role

• Experience with debt management and analysis

• G-Suite experience desirable but not essential

• Experience using SAP is desirable (not essential)

   

   

   

Why Veolia?

Veolia values employees and their health and wellbeing. All of our employees are entitled to:

• Employee share plan where employees have the opportunity to purchase discounted Veolia shares 

• Employee Assistance Program (EAP) through Assure which covers mental health, nutrition,  financial, legal, coaching and career transition support

• Bupa health insurance discount 

• Career development including formal training

• You will also have access to corporate discounts, as well as eligibility to volunteer at one of Veolia's partnered volunteer organisations

• The opportunity to work in a truly diverse and inclusive culture

Veterans are encouraged to visit our Veterans at Veolia webpage to discover what we can offer.

We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

We are a Circle Back Initiative Employer and commit to respond to every applicant

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples, Veterans, people with Disability, mature age and early careers, members of the LGBTI+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.