Title:  CX Training Facilitator

The Opportunity

Veolia ANZ are seeking an experienced Training Facilitator to join our Customer Experience team. This role offers an exciting opportunity to lead the development and delivery of national CX training programs, supporting our team members across all pillars while driving continuous improvement in our learning and development initiatives.

What's on offer

• 12-month fixed-term contract with potential for extension

• Flexible location: Wetherill Park NSW or Keysborough VIC

• Competitive salary package and benefits

• Opportunity to shape and influence training strategies

What you'll be responsible for

• Developing and delivering comprehensive CX competency training programs

• Creating and managing detailed onboarding processes for new team members

• Implementing continuous improvement initiatives through hands-on learning

• Building and maintaining strong partnerships with internal stakeholders

• Contributing to learning and development projects across the business

What you'll need to be successful

• Minimum 3 years' experience in Learning & Development

• Proven track record in creating and delivering training programs

• Strong stakeholder management and relationship building skills

• Excellent presentation and facilitation abilities

• Demonstrated ability to influence, motivate and coach others

• Ability to work autonomously and self drive

• Ability to change priorities and pivot with minimal notice 

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

A Veolia Career

All of our employees are entitled to:

• Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract

• Employee share plan

• Annual salary review with bonus

• Support to pursue educational and development opportunities

• Access to endless career options and pathways, Veolia promotes from within

• Employee Assistance Program (EAP)

• Bupa health insurance discount

• Corporate Discounts

• Fitness Passport

• Volunteer Opportunities

• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples.  

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.