Title:  CX Premium Care Consultant

The Opportunity

We're seeking an experienced Premium Care Consultant to join our team in Wetherill Park, NSW. In this role, you'll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills.

What's on offer

• 12-month fixed-term contract with potential for extension

• Attractive remuneration package | Annual performance bonus

• A close-knit team environment that prioritises inclusion and collaboration 

• Opportunity to collaborate with and learn from a variety of departments across the business 

• Monthly culture days

• Free on-site parking

What you'll be responsible for

• Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts

• Delivering a First Contact resolution experience for customer inquiries

• Building and maintaining strong relationships with internal and external stakeholders

• Managing personal and team cases within specified SLAs

• Contributing to process improvements and business enhancement initiatives

What you'll need to be successful

• Minimum 3-5 years' experience in customer service, preferably in a contact center environment

• Proven proficiency with CRM systems, particularly Salesforce and SAP

• Exceptional written and verbal communication skills

• Strong problem-solving abilities with a focus on customer satisfaction

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

A Veolia Career

All of our employees are entitled to:

• Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract

• Employee share plan

• Annual salary review with bonus

• Support to pursue educational and development opportunities

• Access to endless career options and pathways, Veolia promotes from within

• Employee Assistance Program (EAP)

• Bupa health insurance discount

• Corporate Discounts

• Fitness Passport

• Volunteer Opportunities

• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples.

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.