Title:  CX Data Consultant

The Opportunity

Join our dynamic team in Wetherill Park as a Data Entry Consultant where you'll play a vital role in supporting our Sales and Customer Experience functions. This position offers an exciting opportunity to manage master data for new businesses, handle amendments, and process cancellations while providing exceptional customer service using cutting-edge systems like Salesforce.

What's on offer

• 12-month fixed-term contract with potential for extension

• Competitive salary package and benefits

• Supportive and collaborative work environment

• Professional development opportunities

What you'll be responsible for

• Maintaining quality and compliance processes for master data management

• Processing service agreements and managing cases via Salesforce

• Building and maintaining effective relationships across all CX pillars

• Ensuring accurate and timely data entry and maintenance

• Monitoring and maintaining master data quality to meet company standards

What you'll need to be successful

• 2-3 years' experience in a contact centre or customer service role (B2B environment preferred)

• Strong proficiency in Salesforce, SAP, and similar systems is desired

• Typing speed of 60 wpm with an accuracy level of 80% or more 

• Experience in Google Suites

• Exceptional attention to detail and accuracy

• Outstanding written and verbal communication skills

• Demonstrated ability to multitask and prioritise in a fast-paced environment

• Great interpersonal skills and ability to engage positively with internal/external stakeholders

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

A Veolia Career

All of our employees are entitled to:

• Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract

• Employee share plan

• Annual salary review with bonus

• Support to pursue educational and development opportunities

• Access to endless career options and pathways, Veolia promotes from within

• Employee Assistance Program (EAP)

• Bupa health insurance discount

• Corporate Discounts

• Fitness Passport

• Volunteer Opportunities

• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples. 

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.