Title:  Customer Service Supervisor

The Opportunity

As Residential Logistics Service Supervisor, you'll lead our customer service centre team, ensuring excellence in council customer support and operational efficiency. 

This pivotal leadership role involves managing daily call centre operations and driving continuous service improvements.

This role will be based in our corporate office in Welshpool 6106.

What's on offer

• Employee share plan 

• Employee Assistance Program (EAP) 

• Bupa health insurance discount

• Plus other corporate benefits

What you'll be responsible for

• Supervise and coordinate customer service team operations

• Ensure optimal coverage for phone and email support (7am-5pm weekdays)

• Monitor and maintain high service standards

• Provide team training and performance coaching

• Manage administrative tasks including timesheet approval and purchase orders

• Liaise with operations teams on service delivery

What you'll need to be successful

• Demonstrable experience in call centre supervision

• Proven leadership and team management capabilities

• Strong attention to detail and administrative skills

• Excellence in customer service management

• Ability to handle multiple priorities in a fast-paced environment

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

A Veolia Career

At Veolia, we prioritise our people's well-being. We offer competitive benefits from day one, including parental leave, share plans, bonuses, career growth, and employee assistance. We're an inclusive employer that values diversity and responds to every applicant.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.

Join us in creating a sustainable future.