Title:  Customer Service Officer

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

The Opportunity

As a Customer Service Administrator, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s council customers and their residents. 

This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data, records and files pertaining to residential services.

This role will be based in our corporate office in Welshpool 6106.

What's on offer

• Flexible leave arrangements

• Mental health programs | Paid parental leave 

• Promotion opportunities | On-the-job coaching

What you'll be responsible for

• Answer and manage incoming calls received in the residential call centre

• Action all emails received in Council inboxes same day

• Schedule bin repairs in ECHO system

• Prepare daily bin maintenance run sheets

• Enter daily data into customer service report for responsible Council customers

What you'll need to be successful

• Experience in an administrative and customer service based role

• Proficient computer skills, particularly in Microsoft Excel and Google Sheets.

• Ability to manage difficult customers and set service expectations

• Accuracy and attention to detail 

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible and hybrid working arrangements

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.