Title:  Customer Service Administrator

The Opportunity

As a Customer Service Administrator, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s council customers and their residents. 
 

This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data, records and files pertaining to residential services.
 

This role will be based in our corporate office in Welshpool 6106.
 

What's on offer

• Employee share plan 
• Employee Assistance Program (EAP) 
• Bupa health insurance discount
• Plus other corporate benefits 
   

What you'll be responsible for

• Answer and manage incoming calls received in the residential call centre
• Action all emails received in Council inboxes same day
• Schedule bin repairs in ECHO system
• Prepare daily bin maintenance run sheets
• Enter daily data into customer service report for responsible Council customers
   

What you'll need to be successful

• Experience in an administrative and customer service based role
• Proficient computer skills, particularly in Microsoft Excel and Google Sheets.
• Ability to manage difficult customers and set service expectations
• Accuracy and attention to detail
  
   

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.
 

A Veolia Career

At Veolia, we prioritise our people's well-being. We offer competitive benefits from day one, including parental leave, share plans, bonuses, career growth, and employee assistance. We're an inclusive employer that values diversity and responds to every applicant. 
 

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.

Join us in creating a sustainable future.