Title:  Service Desk Analyst

Location: 

TAS, AU

A Veolia Career

Here, you’ll join a team of passionate innovators... and good humans. Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world. Visit our careers website to learn more and meet some of our fantastic team. 

The Opportunity

Veolia has a great opportunity for an experienced Service Desk Analyst to join our National Office team in Cambridge, Tasmania. 
  
You will have proven experience in customer support focussed positions, with strong service orientation and the ability to understand technical problems and articulate solutions to users. You will have demonstrated experience in supporting a variety of technologies such as Google Workspace, Active Directory, Exchange, Windows, Cisco, Citrix, and have experience in using remote support tools.  

Working in this collaborative team, you will be encouraged to support your teammates, share knowledge and get stuck into up and coming projects!

 

Key Responsibilities include:

  • Accurate processing of all incidents and requests in ServiceNow with a view to providing “first call resolution” where possible.
  • Provide a high level of customer service for incoming calls and emails (Service desk operates between 6am-7pm, Monday to Friday with agreed shifts to cover the day).
  • Focus on service continuity to the business, and where escalation is necessary, the incident is fully researched, documented and correctly assigned.
  • Hardware provisioning.
  • Manage support to resolution ensuring appropriate information is captured and recorded in the Service Desk system.
  • Advise users about service desk operational and support facilities and processes.
  • Promote the service desk and encourage user feedback

  
 

About You: Qualifications
  • Demonstrated customer support focus with an attitude of issue ownership 
  • Demonstrated experience with support logging
  • Strong service orientation in order to understand technical problems and clearly articulate solutions to users
  • Experience supporting users at remote and diverse locations
  • Demonstrated experience in supporting following technologies :
  • Google Workspace
  • Windows XP, 7, 8, & 10
  • AD and Outlook/Exchange
  • MS Office 2016 +
  • Cisco VoIP
  • Citrix thin client technologies
  • Smartphone OS including IOS and Android
  • Laptop and desktop hardware and associated peripherals
  • Experience in using remote support tools such as remote assistant, teamviewer etc
     
To Apply

To be considered, applicants must submit a current resume that demonstrates how you meet the requirements of this role. 
 

About Veolia:

At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome and encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.