Title:  Customer Service and Planning Coordinator

About Veolia

Create positive change. Be a champion of Environmental Sustainability.

Join Veolia, a global leader with 170+ years of experience across 40+ countries and 220,000 employees worldwide. 

The Opportunity

Join our Network Services team in Rocklea, 4106 as the vital link between customers, field crews, and stakeholders. You'll manage customer enquiries, support work planning and scheduling, ensure data quality, and provide administrative support for our essential wastewater infrastructure programs.

What’s on offer 

• Supportive culture focused on safety, development & wellbeing

• Flexible working arrangements with hybrid options available

• Career growth with a global environmental leader

What you’ll be responsible for

• Handle customer enquiries via phone and email about Veolia works

• Coordinate access requirements with stakeholders and residents

• Assist in planning and scheduling works, reviewing job records

• Conduct data quality checks and maintain accurate records

• Prepare customer notifications and distribute information letters

• Provide administrative support including meeting preparation and documentation

• Liaise with internal teams and external stakeholders on operational matters

What you’ll need to be successful

• Experience in customer service and data quality assurance

• Exceptional attention to detail and data entry skills

• Strong written and verbal communication abilities

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible and hybrid working arrangements

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all backgrounds and provide a safe, supportive environment. If you need adjustments during recruitment, please let us know.

Veolia conducts fair, ethical, and transparent recruitment based on merit. Candidates with personal or professional ties to Veolia or related third parties (suppliers, customers, partners, competitors) must disclose this information.