Title:  Customer Service Team Leader

The Opportunity

We are seeking a dynamic and experienced Customer Service Team Leader to join our team at our Queanbeyan site. This is an exciting opportunity for a motivated individual with strong leadership skills to drive positive change and structure within our customer service department. 

As the Customer Service Team Leader, you will play a crucial role in managing the team, overseeing daily operations, and implementing strategies to enhance overall performance and efficiency.

What's on offer

• Opportunity to travel to various sites for additional training and collaboration
• Free onsite parking
• Diverse and inclusive team culture
• Chance to drive change and positively influence a team
• Competitive salary and benefits package

What you'll be responsible for

• Managing and leading the team on-site
• Overseeing day-to-day tasks, including completing run sheets, credits, and invoicing
• Handling daily allocations and reporting
• Implementing and maintaining efficient office management practices
• Providing guidance and support to team members
• Identifying areas for improvement and implementing solutions

What you'll need to be successful

• Proven leadership experience and ability to positively influence a team
• Proficiency in various computer systems and software, Salesforce desired
• Excellent communication and interpersonal skills
• Ability to adapt to changing priorities and work under pressure

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We have a zero-tolerance policy for drugs and alcohol at work. If selected, you must pass a medical check including drug and alcohol screening. You will also need to agree to a police background check.

A Veolia Career

All of our employees are entitled to:
 

• Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
• Employee share plan
• Support to pursue educational and development opportunities
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Corporate Discounts
• Fitness Passport
• Volunteer Opportunities
• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Veolia offers environmental solutions for a sustainable future. We provide career growth opportunities while contributing to a better planet.

We embrace diversity and inclusion, welcoming applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, all genders, ages, and cultures. LGBTIQA+ individuals are encouraged to apply.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.