Title:  Data & Reporting Analyst

The Opportunity

Join Veolia ANZ's dynamic Data Management Office in a pivotal role that will shape how we understand and enhance our customer experience (CX). As our CX Data & Reporting Analyst, you'll initially focus on transforming our customer experience data into actionable insights, before expanding your impact across other business units.

Based in our Pyrmont office, you'll be part of a forward-thinking team that's known for delivering data-driven solutions that enhance customer satisfaction and business performance.

What's on offer

• Lead the charge in revolutionising our customer experience through data

• Future opportunity to expand your influence across multiple business units

• Work with cutting-edge data visualisation and analytics tools

• Flexible hybrid working arrangement

What you'll be responsible for

• Developing CX dashboards and reports that drive customer-centric decisions

• Analysing CX data to identify trends and improvement opportunities

• Presenting insights to CX leadership team and recommending enhancement strategies

• Managing your own project pipeline within the CX space and beyond

• Collaborating with CX stakeholders to understand and meet their reporting needs

What you'll need to be successful

• Tertiary qualification in Information Systems, Data Science, or related field

• Experience with data visualisation tools and reporting is essential (Tableau specific experience is beneficial but not essential)

• Understanding of customer experience metrics and KPIs (advantageous)

• Strong analytical and problem-solving capabilities

• Excellent stakeholder management and communication skills

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We have a zero-tolerance policy for drugs and alcohol at work. If selected, you must pass a medical check including drug and alcohol screening. You will also need to agree to a police background check.

A Veolia Career

All of our employees are entitled to:

Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
Employee share plan
Support to pursue educational and development opportunities
Access to endless career options and pathways, Veolia promotes from within
Employee Assistance Program (EAP)
Bupa health insurance discount
Corporate Discounts
Fitness Passport
Volunteer Opportunities
Salary sacrificing (i.e. super, novated leases)

Veolia offers environmental solutions for a sustainable future. We provide career growth opportunities while contributing to a better planet.

We embrace diversity and inclusion, welcoming applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, all genders, ages, and cultures. LGBTIQA+ individuals are
encouraged to apply.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.


Pyrmont 2009