Title:  Customer Experience Consultant

The Opportunity

Veolia ANZ is seeking a Customer Experience Consultant to join our team based in Nudgee 4014. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for our customers.

If you are someone with a strong background in customer service with excellent communication skills we want to hear from you!

What's on offer

• Flexible working and hours | On site parking 
• Training & development | On-the-job coaching | Supportive team environment
• Attractive remuneration package | Annual performance bonus | Wellbeing support
• A close knit team environment that prioritises inclusion and collaboration 
• Opportunity to collaborate with and learn from a variety of departments across the business

What you'll be responsible for

• Act as the first point of contact for our customers through a variety of channels including phone, email, and live chat providing support and guidance
• Maintain excellent relationships with internal and external customers and stakeholders
• Confirming and managing customer bookings
• Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints 

What you'll need to be successful

• Experience within a fast paced call centre environment desired but not essential 
• Salesforce experience highly desired but not essential 
• A positive, can do attitude with a strong focus on customer service
• Ability to work in a fast-paced, high-pressure work environment with rapidly changing priorities

A Veolia Career

All of our employees are entitled to:
 

• Employee share plan
• Annual salary review with bonus
• Support to pursue educational and development opportunities
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Corporate Discounts
• Fitness Passport
• Volunteer Opportunities
• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples. 

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.