Title:  Contract Support & Customer Experience Manager

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

The Opportunity

The Contract Support & Customer Experience Manager plays a central role in supporting the smooth delivery of waste collection and resource recovery services to our high profile client. 

Leading the Brisbane Collections administration team, this role is responsible for the day-to-day administration of contract documentation, client correspondence, and service performance reporting. 

The post holder acts as a key point of contact for high profile client representatives, internal departments, and subcontractors, ensuring all contractual obligations are met, records are accurately maintained, and client enquiries are handled professionally and efficiently.

What's on offer

• The opportunity to work closely with internal & external stakeholders to shape service delivery outcomes

• Career growth and development within one of the world's leading environmental services organisations

• A collaborative, values-driven team environment where your contribution truly matters

What you'll be responsible for

Contract Management 

• Manage and maintain accurate records, documentation, and correspondence in line with client requirements and company policies

• Oversee contract amendments, renewals, and reporting

• Monitor compliance, KPIs, and deadlines to ensure all obligations are on time

• Prepare and submit performance reports 

• Lead the development and continuous improvement of administration procedures
  
  

Customer Service 

• Act as the primary point of contact for client enquiries relating to contract terms, service delivery, and performance.

• Build and maintain strong working relationships with client representatives.

• Coordinate with various departments (operations, finance, fleet, sub-contractors and HR) 

• Champion a customer-first approach across all contract administration activities

Team Leadership & Support

• Team Leadership & Support

• Recruitment and onboarding of new team members as required

• Process improvements to enhance operational efficiency

What you'll need to be successful

• Demonstrable experience in contract administration (preferably within waste management or municipal services)

• Experience in supervisory or leadership team management

• Proficient in Google Suite, Microsoft Office and contract management software

• Excellent organisational, communication and stakeholder management skills
  
  

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible and hybrid working arrangements

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.