Title:  Data & Digital Supervisor

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

The Opportunity

We are seeking an experienced Customer Experience Supervisor to join our team in Kilburn, SA. This role offers an exciting opportunity to lead and develop a team of CX Consultants while ensuring exceptional service delivery to our valued customers. You'll play a crucial role in driving team performance, managing escalations, and fostering a positive work culture.

Please note this role can be based in either South Australia, Victoria, or New South Wales. 

What's on offer

• A close-knit team environment that prioritises inclusion and collaboration

• Competitive salary package and benefits

• Career development opportunities

• Supportive and collaborative work environment

What you'll be responsible for

• Leading and developing a team of CX Data Entry Consultants in South Australia

• Monitoring and evaluating team performance metrics

• Implementing process improvements and best practices

• Providing regular performance reporting and feedback

What you'll need to be successful

• Minimum 3 years' experience in customer service/contact centre environment with 2+ years in leadership

• Proven team leadership and coaching abilities

• Excellence in written and verbal communication

• Strong analytical and problem-solving skills

• Proficiency in CRM systems, preferably Salesforce and SAP

• Ability to travel interstate when required

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible and hybrid working arrangements

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.