Title:  Customer Experience Officer

The Opportunity

Veolia ANZ is seeking a Customer Experience Officer to join our team based in Keysborough, VIC. As a Customer Experience Officer at Veolia, you will play a vital role in managing and supporting our state-based Department of Defence account. Your primary responsibility will be to handle all customer service enquiries, both inbound and outbound, ensuring that our clients receive top-notch service and support.

What's on offer

• Work for a global leader in ecological transformation

• Opportunity for career growth and development

• On the job training provided
  
  

What you'll be responsible for

• Serve as the main point of contact for the Defence account, building and maintaining strong relationships.

• Manage customer enquiries and provide timely, accurate, and professional responses.

• Handle inbound calls, emails, and other customer communications, addressing and resolving issues efficiently.

• Proactively reach out to customers to gather feedback, identify areas for improvement, and provide assistance.

• Collaborate with internal departments to ensure customer needs are met and issues are resolved promptly.
  
  

What you'll need to be successful

• Previous experience in a customer service or customer experience role is essential.

• Excellent communication skills, both written and verbal, with a strong ability to build rapport with customers.

• Proven problem-solving skills, with the ability to think critically and provide effective solutions.

• Strong organisational and time management abilities, with the capacity to handle multiple tasks and prioritise accordingly.

• A proactive and customer-focused mindset, with a genuine passion for delivering exceptional service.
  
  
  Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.
  
  
  

A Veolia Career

All of our employees are entitled to:

• Employee share plan

• Annual salary review with bonus

• Support to pursue educational and development opportunities

• Access to endless career options and pathways, Veolia promotes from within

• Employee Assistance Program (EAP)

• Bupa health insurance discount

• Corporate Discounts

• Fitness Passport

• Volunteer Opportunities

• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.

Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.