Title:  Customer Experience Consultant

The Opportunity

Veolia ANZ is seeking an experienced Customer Experience Consultant to join our Premium Care team based in Keysborough. As the Customer Experience Consultant you will act as the first point of contact for our National customers and respond to a wide range of queries in an efficient and timely manner. 

This is a full time permanent office based position, that would suit someone who thrives in a fast paced environment and understands the importance of providing excellent customer service. Previous experience within a fast paced call centre environment is highly desired. 

What's on offer

• Competitive remuneration package with an annual performance bonus
• Ongoing training and development opportunities
• Supportive team environment and leadership 
• Attractive company benefits including Bupa insurance discount, flexible hours, and wellbeing support 
• Opportunity to collaborate with and learn from a variety of departments across the business 

What you'll be responsible for

• Attend to a high volume of incoming customer calls promptly and efficiently
• Maintain excellent relationships with internal and external customers and stakeholders
• Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints 
• Support National Key Account customers 

What you'll need to be successful

• Previous experience within a fast paced call centre environment highly advantageous
• Ability to work autonomously as well as within a team 
• Previous waste industry experience or similar highly regarded 
• Excellent computer literacy and experience with Google Suite, DOS based systems and Salesforce is advantageous
• Ability to work in a fast-paced, high-pressure work environment with rapidly changing priorities

A Veolia Career

All of our employees are entitled to:
 

• Employee share plan
• Annual salary review with bonus
• Support to pursue educational and development opportunities
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Corporate Discounts
• Fitness Passport
• Volunteer Opportunities
• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples. 

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.

Keysborough 3173