Title:  Customer Experience Consultant


Keysborough, VIC, AU, 3173

About Veolia:


At Veolia Australia and New Zealand, you’ll join a team of over 4000 passionate innovators... and good humans. Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and resource the world.



An opportunity has arisen for an experienced Customer Experience Consultant to join our highly regarded CX team based in Keysborough.


Reporting to the Customer Experience Supervisor for Sales & Onboarding, you will be responsible for driving growth and adding value to customer interactions through sales activity with our blue chip clients in the Veolia waste collection business. Our team members are passionate about what they do, they enjoy diverse experiences, feel empowered and have a desire to lead change.  At Veolia, you’ll work alongside good, smart people, doing incredible things.


We will set you up for success by providing you with ongoing training and support, a lively sales environment, modern office environment and technology and opportunity for you to be recognised for the value you add in your role.

Key Responsibilities:


  • Drive and increase  sales revenue opportunities through campaigns, with a  focus on new business in strategic market / territory sectors
  • Respond, retain and manage service cancellations, changes of pricing enquiry requests through proactively providing solutions to renew or extend  customers service agreements
  • Pro-active management of new leads and identifying opportunities to renew upsell and maximise organic growth revenue from existing customer base 
About you:


  • Strategic thinker with previous experience in a phone based outbound sales role
  • You take ownership of your results and often look for ways to improve; you see challenges as opportunities instead of obstacles
  • Proven sales experience and you enjoy meeting KPIs and sales targets.
  • Able to build strong customer relationships through engagement and inspiring prospects 
  • Solution driven approach when dealing with both internal and external stakeholders
  • A Certificate IV in Business Administration or similar (desirable)
  • SAP and/or Salesforce experience (desirable)


At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome and encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.