Title:  Customer Experience Consultant

The Opportunity

Veolia ANZ is seeking an experienced Customer Experience Consultant to join our Premium Care team based in Keysborough. As the Customer Experience Consultant you will act as the first point of contact for our National B2B customers and respond to a wide range of queries in an efficient and timely manner. 

This is a full time permanent office based position, that would suit someone who thrives in a fast paced environment and understands the importance of providing excellent customer service. 

What's on offer

• On the job training provided and opportunities for career progression available across various departments within the business
• A supportive and close knit team environment that prioritises inclusion and collaboration 
• Opportunity to collaborate with and learn from a variety of departments across the business 

What you'll be responsible for

• Attend to a high volume of incoming customer calls promptly and efficiently
• Respond to customer enquires via email, Salesforce case or phone enquires
• Provide end to end customer experience 
• Regular communication with Internal & External stakeholders
• Maintain excellent relationships with internal and external customers and stakeholders
• Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints 
• Support National Key Account customers 

What you'll need to be successful

• Previous experience within a fast paced call centre environment highly advantageous
• Ability to work autonomously as well as within a team 
• Excellent computer literacy and experience with Google Suite, DOS based systems and Salesforce is advantageous
• Ability to work in a fast-paced, high-pressure work environment with rapidly changing priorities

A Veolia Career

All of our employees are entitled to:
 

• Employee share plan
• Annual salary review with bonus
• Support to pursue educational and development opportunities
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Corporate Discounts
• Fitness Passport
• Volunteer Opportunities
• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.

Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed. 

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.

Keysborough 3173