Title:  Customer Experience Consultant - 12 month FTC

The Opportunity

We're seeking an experienced Premium Care Consultant to join our team in Keysborough, VIC on a 12 month fixed term contract. In this role, you'll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills.

What's on offer

• 12 month fixed term contract with potential to extend
• Attractive remuneration package 
• A close-knit team environment that prioritises inclusion and collaboration
• Opportunity to collaborate with and learn from a variety of departments across the business
• Monthly culture days
• Free on-site parking

What you'll be responsible for

• Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts
• Delivering a First Contact resolution experience for customer inquiries
• Building and maintaining strong relationships with internal and external stakeholders
• Managing personal and team cases within specified SLAs
• Contributing to process improvements and business enhancement initiatives

What you'll need to be successful

• Minimum 3-5 years' experience in customer service, preferably in a contact center environment
• Proven proficiency with CRM systems, particularly Salesforce and SAP
• Exceptional written and verbal communication skills
• Strong problem-solving abilities with a focus on customer satisfaction
  
  
  Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full preemployment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

A Veolia Career

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

-Generous paid parental leave and paid volunteer days
-Flexible and hybrid working arrangements
-Superannuation contributions on unpaid parental leave
-Fitness Passport and discounted health insurance
-Employee Assistance Program (Thrive) for you and your family
-Car allowances, novated leasing, and vehicle discounts
-Bonus and referral programs, plus employee share plan
-Ongoing professional development and clear career pathways


Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.