Title:  Customer Experience Officer

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with 170+ years of experience across 40+ countries and 220,000 employees worldwide. With 6,500 staff at 300 sites in Australia and New Zealand, we deliver innovative Water, Waste, Energy and Industrial Services to protect the environment and create a sustainable future.

The Opportunity

Veolia ANZ is seeking a Customer Experience Officer to join our team based in Keysborough, VIC. As a Customer Experience Officer at Veolia, you will play a vital role in managing and supporting our customer accounts. Your primary responsibility will be to handle all customer service enquiries, both inbound and outbound, ensuring that our clients receive top-notch service and support.

What's on offer

• Work for a global leader in ecological transformation

• Opportunity for career growth and development

• On the job training provided

What you'll be responsible for

• Serve as the main point of contact for our customer accounts, building and maintaining strong relationships.

• Manage customer enquiries and provide timely, accurate, and professional responses.

• Handle inbound calls, emails, and other customer communications, addressing and resolving issues efficiently.

• Proactively reach out to customers to gather feedback, identify areas for improvement, and provide assistance.

• Collaborate with internal departments to ensure customer needs are met and issues are resolved promptly.

What you'll need to be successful

• Previous experience in a customer service or customer experience role is essential.

• Excellent communication skills, both written and verbal, with a strong ability to build rapport with customers.

• Proven problem-solving skills, with the ability to think critically and provide effective solutions.

• Strong organisational and time management abilities, with the capacity to handle multiple tasks and prioritise accordingly.

• A proactive and customer-focused mindset, with a genuine passion for delivering exceptional service.

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible and hybrid working arrangements

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.