Title:  Customer Service Officer - Residential

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader in environmental solutions operating across 40+ countries with 220,000 employees worldwide, including 6,500 staff across Australia and New Zealand. Together, we deliver innovative Water, Waste, Energy and Industrial Services to protect the environment and build a sustainable future.

The Opportunity

Join our close-knit team at Veolia's Chullora call centre, where you'll be the first point of contact for residents and councils across Ryde, Canada Bay, Parramatta, GRC, and Infrastructure contracts. This is a permanent full-time role with flexible start times, no weekend or public holiday work, and a genuinely supportive team environment. 

What's on offer

• Permanent full-time role with flexible staggered hours 

• No weekend or public holiday work

• Conveniently located in Chullora

What you'll be responsible for

• Handling 40–50 inbound calls per day covering missed services, damaged bins, and bulk clean-up bookings

• De-escalating customer complaints and resolving issues with professionalism and empathy

• Logging and updating customer interactions accurately in the CRM

• Liaising with councils and internal teams to ensure issues are followed through to resolution

What you'll need to be successful

• Previous experience in a call centre or customer-facing role

• Confident navigating databases and computer systems

• Strong communication skills with the ability to de-escalate difficult conversations

• Organised, reliable, and able to manage a high volume of calls

• Experience in the waste industry is a bonus, but not essential

At Veolia, safety is non-negotiable. Shortlisted candidates will be required to complete a pre-employment medical including drug and alcohol screening, and a National Police Clearance.

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible and hybrid working arrangements

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Fairness, Diversity & Inclusion

Veolia is committed to diversity, equity and inclusion — we welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know.

Learn more at anz.veolia.com/careers.

Please note: candidates with personal or professional ties to Veolia or its related parties must disclose this at the time of application.