Title:  Customer Experience Consultant

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

The Opportunity

The Opportunity

We are seeking a Customer Experience Consultant to join our Frontline team in Cambridge, TAS on a full-time permanent basis. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.

What's on offer

• Training & development | On-the-job coaching | Supportive team environment

• Attractive remuneration package | Annual performance bonus

• A close knit team environment that prioritises inclusion and collaboration 

• Opportunity to collaborate with and learn from a variety of departments across the business

What you'll be responsible for

• Manage incoming customer inquiries via phone and email efficiently and professionally

• Resolve a wide range of customer issues related to waste management services

• Maintain accurate customer records and update information in our CRM system

• Process customer requests, bookings, and complaints in a timely manner

• Collaborate with internal teams to ensure customer satisfaction

What you'll need to be successful

• Previous experience in a customer service role, preferably in a phone-based environment

• Strong computer literacy skills and familiarity with CRM systems advantageous 

• Excellent communication and problem-solving abilities

• Ability to multitask and work effectively in a fast-paced environment

• Positive attitude and commitment to delivering outstanding customer experiences

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible and hybrid working arrangements

• Superannuation contributions on unpaid parental leave

• Fitness Passport and discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.