Title:  Customer Experience Consultant

The Opportunity

We are seeking a Customer Experience Consultant to join our Frontline team in Cambridge on a full-time permanent basis. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.

What's on offer

• Training & development | On-the-job coaching | Supportive team environment
• Attractive remuneration package | Annual performance bonus
• A close knit team environment that prioritises inclusion and collaboration 
• Opportunity to collaborate with and learn from a variety of departments across the business 

What you'll be responsible for

• Manage incoming customer inquiries via phone and email efficiently and professionally
• Resolve a wide range of customer issues related to waste management services
• Maintain accurate customer records and update information in our CRM system
• Process customer requests, bookings, and complaints in a timely manner
• Collaborate with internal teams to ensure customer satisfaction

What you'll need to be successful

• Previous experience in a customer service role, preferably in a phone-based environment
• Strong computer literacy skills and familiarity with CRM systems advantageous 
• Excellent communication and problem-solving abilities
• Ability to multitask and work effectively in a fast-paced environment
• Positive attitude and commitment to delivering outstanding customer experiences

A Veolia Career

All of our employees are entitled to:
 

• Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
• Employee share plan
• Annual salary review with bonus
• Support to pursue educational and development opportunities
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Corporate Discounts
• Fitness Passport
• Volunteer Opportunities
• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.

Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.

Cambridge 7170