Title:  Customer Service Officer

About Veolia

Veolia Australia & New Zealand is the only global company to provide a full range of environmental services in the fields of water, waste management and energy solutions. With the global expertise gained from serving the environment for more than 170 years, Veolia operates in more than 57 countries around the world, with well over a hundred sites and approximately 6500 employees in Australia & New Zealand.

The Opportunity

We are seeking a Customer Service Officer to join our Frontline team in Ballarat, VIC on a full-time permanent basis. As the Customer Service Officer you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.

What's on offer

• Training & development | On-the-job coaching | Supportive team environment

• Attractive remuneration package | Annual performance bonus

• A close knit team environment that prioritises inclusion and collaboration

• Opportunity to collaborate with and learn from a variety of departments across the business

What you'll be responsible for

• Manage incoming customer inquiries via phone and email efficiently and professionally

• Resolve a wide range of customer issues related to waste management services

• Maintain accurate customer records and update information in our CRM system

• Process customer requests, bookings, and complaints in a timely manner

• Collaborate with internal teams to ensure customer satisfaction

What you'll need to be successful

• Previous experience in a customer service role, preferably in a phone-based environment

• Strong computer literacy skills and familiarity with CRM systems advantageous

• Excellent communication and problem-solving abilities

• Ability to multitask and work effectively in a fast-paced environment

• Positive attitude and commitment to delivering outstanding customer experiences

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

At Veolia Australia and New Zealand, you'll join a team of over 6500 passionate innovators... and good humans. Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you'll have the opportunity to build your career, and resource the world.
If you can tick most of the boxes and are keen to contribute to Veolia's ecological transformation, then hit the apply button now!

Fairness, Diversity & Inclusion

At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Maori and Pasifika, Veterans, people with disability, mature age and early careers, members of the LGBTI+ community and people from all cultural backgrounds.