Title:  Business Improvement & Performance Lead

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

The Opportunity

Veolia is seeking a Business Improvement & Performance Lead to join our Environmental Services team in Arndell Park & Chullora Office. Reporting to the NSW Education & Compliance Manager, this role is central to driving operational excellence across our Sydney Municipal business unit. You will be responsible for optimising systems, implementing innovative technologies, and analysing performance data to support strategic decision-making. This position offers the opportunity to lead process improvements, manage key stakeholder relationships, and contribute to the successful delivery of projects that enhance service delivery and operational efficiency.

What's on offer

• Fast paced role with career progression available
• Opportunity to work in a high performing and collaborative team
• Competitive salary package
• Monday to Friday work

What you'll be responsible for

• Provide project support services, ensuring delivery against business and contractual requirements
• Act as primary liaison with clients, councils, and statutory authorities, maintaining strong relationships and effective communication
• Prepare comprehensive reports, proposals, and applications for management, councils, and government stakeholders
• Analyse operational and customer service data across municipal contracts to monitor performance, identify risks, and recommend strategic improvements
• Develop performance dashboards, KPI monitoring tools, and reporting frameworks to track and enhance service delivery
• Review proposals, reports, and council information systems to ensure accuracy and identify optimisation opportunities
• Ensure all administrative and reporting requirements are completed accurately, on time, and in compliance with policies and contractual obligations
• Identify and implement system improvements, process efficiencies, and innovation opportunities across operations
• Represent Veolia professionally to government bodies, statutory authorities, business groups, and community stakeholders

What you'll need to be successful

• Proven experience in the waste industry with strong capabilities in business systems, data analysis, report writing, and performance improvement
• Extensive background in project management with understanding of system capabilities and diverse project portfolios
• Effective interpersonal skills including the ability to clarify objectives, manage time, resolve issues, and make informed decisions
• Demonstrated ability to establish and maintain productive, ongoing relationships with diverse stakeholders
• Excellent written and verbal communication skills with the ability to influence and engage at all levels
• High level of IT competency including advanced proficiency in Microsoft and google products and project management tools
• Strong knowledge and understanding of WHS legislation and regulations relevant to the waste and municipal services sector
• Self-motivated, enthusiastic, and capable of working autonomously with minimal supervision
• Exceptional organisational skills with the ability to manage multiple priorities and tasks simultaneously
• Current driver's licence

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days
• Superannuation contributions on unpaid parental leave
• Fitness Passport and discounted health insurance
• Employee Assistance Program (Thrive) for you and your family
• Car allowances, novated leasing, and vehicle discounts
• Bonus and referral programs, plus employee share plan
• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.